Privacy Policy

Privacy Policy
Last updated: [21/03/2026]
Otbuilder Pty Ltd (ACN [696 116 391]) trading as Otbuilder ("we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to your use of the Otbuilder website and services (the "Services").

1. Personal Information We Collect
We may collect personal information including, but not limited to:
Name
Email address
Phone number
Professional details (such as occupation and workplace)
Account login details
Payment and billing information
Technical and usage data (such as IP address, browser type, and interaction with the platform)
Any other information you choose to provide when using our Services
The Otbuilder platform may involve limited client related information entered by users, such as a first name for identification purposes within programs. We do not require or intend for users to input sensitive health information or additional identifying details.

2. How We Collect Personal Information
We collect personal information when you:
Create an account
Use our Services
Contact us or submit enquiries
Make a payment
Interact with our website
Some information is collected automatically through cookies, analytics tools, and similar technologies.

3. How We Use Personal Information
We use personal information to:
Provide, operate and maintain the Services
Create and manage user accounts
Process payments and subscriptions
Communicate with users (including service updates and support)
Improve and develop our platform
Monitor usage and ensure security of the Services
Comply with legal and regulatory obligations

4. Disclosure of Personal Information
We may disclose personal information to:
Third-party service providers (such as hosting, analytics, payment processors, and infrastructure providers)
Professional advisers (such as lawyers, accountants, and insurers)
Regulatory bodies or government authorities where required by law
We do not sell or rent personal information to third parties.

5. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored:
On secure servers operated by us or our service providers
Using reputable third-party platforms and infrastructure providers
While we take reasonable steps to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Health Information and User Responsibilities
Otbuilder is designed as a clinical support tool and is not intended to function as a health records system. The platform may include limited client identifiers (such as a first name) to support safe and accurate program use. You should avoid entering additional identifying or sensitive information unless necessary and you are authorised to do so. By using the Services, you are responsible for ensuring that any information you input complies with applicable privacy and health record laws, including obtaining any required consents and using appropriate de-identification where possible.

7. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond to such requests in accordance with applicable privacy laws.

8. Cookies and Analytics
We may use cookies and similar technologies to:
Improve user experience
Analyse website traffic and usage
Enhance functionality of the Services
You can disable cookies through your browser settings, however this may impact functionality.

9. International Data Transfers
Some of our third-party service providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure that such providers handle personal information in a manner consistent with Australian privacy laws.

10. Data Retention
We retain personal information only for as long as necessary to:
Provide the Services
Comply with legal obligations
Resolve disputes and enforce our agreements
When no longer required, we take reasonable steps to delete or de-identify personal information.

11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and take effect upon publication.

12. Contact Us
If you have any questions or complaints about this Privacy Policy or how your personal information is handled, please contact:
Otbuilder Pty LtdEmail: [brianna@otbuilder.com]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.